Reference

What Our Privacy Policy Covers

Your account data stays tied to one wallet record — bKash, Nagad or Rocket — and this page sets out what we store, why we store it, and how you get it changed.

Wallet-linked recordsCookie controlsLogin codesDeletion requests

Explore the Lobby Read FAQ

What We Collect and Why

bajiwin Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

We collect the minimum needed to open and run your account: name, date of birth, mobile number, email, and the wallet number you use for bKash, Nagad or Rocket deposits. When you fund the account, the wallet send confirmation, the amount and the reference number are

1
logged against your player ID so our cashier desk can match a transfer to you. Device data — handset model, app version, IP address and login times — helps us spot a session that does not look like yours, and it lets us lock an account
2
quickly once you tell support something is wrong. We do not sell your data, and we do not hand your wallet number to anyone outside the payment and support process. Some processing runs through service partners who host our systems or deliver SMS one-time codes, and
3
they act on our instruction only. What you can ask for is simple. Write to support to see the data held on your account, correct a spelling or a phone number, or ask us to close the account and delete what we are not required to
4
keep. Entries tied to deposits and withdrawals are kept because accounting and dispute rules require it, so expect some records to stay after closure. Which records we may hold, and for how long, depends on your local law and eligible regions, and where two markets differ
5
we apply the stricter rule.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HELP DESK

Reaching Us About Your Data

Questions about your data go to the same support desk that handles wallet problems, so you are not passed between teams. Open live chat from the help button inside your account and quote your player ID; for anything you want in writing, use the email on the contact page and keep the ticket number we send back. Say plainly what you want changed — a phone number, a name spelling, or the account closed — and we confirm what happens next.

Live chat in your account Open the help button inside your logged-in account and choose the data question option. The thread keeps your player ID attached, so you never repeat a bKash or Nagad reference twice.

Email with ticket number For anything you want in writing, mail us from the address on the account and quote your player ID. We answer with a ticket number, then confirm which fields were corrected or removed.

Wallet mismatch desk If a deposit leaves bKash, Nagad or Rocket but does not land in your account, send the wallet reference and amount. Our cashier team matches it to the logged transfer and fixes the record.

SECURITY AND COOKIES

Cookies, Login Codes and Retention

Security is a process, not a badge. Signing in sends a one-time code to your registered mobile number, and a new handset stays flagged until that code is entered. Session cookies keep you signed in and remember your language; analytics cookies show us which lobby pages stall on slow mobile data, and the banner lets you refuse that optional set without losing account access.

One-time login codes

A code goes to your registered mobile number at every sign-in. A new handset stays flagged until that code is entered, which blocks anyone holding only your password.

Cookie choices

Session cookies keep you signed in and hold your language choice. Analytics cookies show us which lobby pages load slowly on mobile data, and the banner lets you refuse that optional set.

Retention windows

We keep account records while the account is open and archive transfer entries afterwards because accounting and dispute rules require it. Everything else is deleted on a written request, once identity is confirmed.

Change requests

Correct a spelling, swap a phone number or close the account from the support thread. You get a written confirmation after the change, and you can ask which fields were updated.

Questions We Get About Data

These are the data questions our support desk answers most often. Each answer is short on purpose, and if yours is not here, the chat window inside your account is the quickest route to a real person who can check your record and reply on the same thread.

Your name, date of birth, mobile number, email and the wallet number used for bKash, Nagad or Rocket transfers. We also log login times, device model and app version, so we can confirm a session is yours.

Yes. Ask from the email registered on your account and include your player ID. We confirm in writing which fields we hold and send the copy through the same channel, without asking for your wallet PIN.

Only where a payment or support step needs it — matching a wallet reference, handling a dispute you raise, or a partner hosting our systems under our instruction. We do not sell account data to advertisers.

Send a closure request from your registered email or open live chat and pick the data option. We close access first, then remove what we are not required to keep. Transfer records stay for accounting reasons.

The optional analytics set, from the banner on your first visit. Sign-in and language cookies stay because the account will not work without them. You can change the choice later in your browser settings.

Yes, partly. What we may collect and keep depends on your local law and eligible regions, and we follow the stricter rule where two markets differ. If a region is not eligible, we cannot open the account.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What Our Privacy Policy Covers

Reaching Us About Your Data

Cookies, Login Codes and Retention

One-time login codes

Cookie choices

Retention windows

Change requests

Questions We Get About Data

01 What details does the policy say you keep about me?

02 Can I get a copy of the data held on my account?

03 Do you share my wallet number with other people?

04 How do I close my account and ask for deletion?

05 Which cookies can I switch off?

06 Does eligibility change what data you can collect?

Privacy Policy

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